Privacy Policy

Last updated: 2026

At Gransino Casino, we are committed to protecting the personal data of everyone who uses our casino services. This Privacy Policy sets out how we collect, process, store, and share your information when you access our platform. It applies to all users based in the United Kingdom and reflects our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By registering an account or continuing to use Gransino Casino, you acknowledge that you have read and understood this policy.

1. Data Controller

Gransino Casino acts as the data controller for all personal information collected through our services. We determine the purposes and means of processing your data. If you have questions about how your data is handled, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect personal data through various interactions with our services. The categories of data we process include:

  • Identity data: full name, date of birth, username
  • Contact data: email address, phone number, residential address
  • Financial data: payment method details, transaction history, withdrawal records
  • Technical data: IP address, browser type, device identifiers, session logs
  • Usage data: pages visited, features accessed, time spent on specific sections
  • Verification data: copies of government-issued identification documents, proof of address, source of funds documentation

Some data is provided directly by you during registration or account verification. Other data is collected automatically through cookies and server logs when you interact with our services.

3. Legal Basis for Processing

We process your personal data only where a valid legal basis exists under the UK GDPR. Depending on the activity, the applicable basis may be:

  • Contractual necessity — to fulfill our obligations under the terms of your account agreement
  • Legal obligation — to comply with anti-money laundering regulations, licensing requirements, and age verification duties imposed by the UK Gambling Commission
  • Legitimate interests — for fraud prevention, security monitoring, and service improvement
  • Consent — for marketing communications, where you have opted in explicitly

You may withdraw consent for marketing at any time by updating your communication preferences within your account settings.

4. How We Use Your Data

Your personal information is used for the following purposes:

  • Creating and managing your Gransino Casino account
  • Processing deposits, withdrawals, and related financial transactions
  • Verifying your identity and age in accordance with UK regulatory requirements
  • Detecting and preventing fraudulent activity or unauthorised account access
  • Fulfilling responsible gambling obligations, including self-exclusion and spending limit management
  • Responding to customer support requests
  • Sending account-related notifications and, where applicable, promotional communications

We do not use your data for automated decision-making that produces significant legal effects without human review.

5. Data Sharing and Third Parties

Gransino Casino does not sell personal data to third parties. We may share your information with:

  • Payment processors — to facilitate deposits and withdrawals
  • Identity verification providers — to complete KYC checks as required by our licence
  • Regulatory authorities — including the UK Gambling Commission and HMRC, where legally required
  • Fraud prevention agencies — to identify and investigate suspicious activity
  • IT and security service providers — operating under strict data processing agreements

All third-party recipients are contractually bound to process data only as instructed and to maintain appropriate security standards.

6. Data Retention

We retain personal data for as long as your account remains active and for a minimum of five years following account closure. This retention period reflects legal obligations under anti-money laundering legislation. Financial records may be kept for up to seven years in accordance with HMRC requirements.

Where data is no longer required for any legal or operational purpose, it is securely deleted or anonymised.

7. Your Rights

As a UK resident, you hold the following rights in relation to your personal data:

  • Right to access the data we hold about you
  • Right to correct inaccurate or incomplete information
  • Right to erasure, subject to legal retention obligations
  • Right to restrict or object to certain types of processing
  • Right to data portability
  • Right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, submit a written request through your account portal or via the contact details provided at registration.

8. Cookies

Gransino Casino uses cookies and similar tracking technologies to maintain session integrity, analyse usage patterns, and deliver relevant content. A separate Cookie Policy, accessible within your account settings, provides full details on cookie categories and your options for managing preferences.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in law, regulatory guidance, or our internal practices. Where changes are material, we will notify registered users by email prior to the update taking effect. The current version of this policy is always available within your account documentation. Last updated: 2026.